Bridges Bay Resort

The rooms were nice we had a 2 bedroom with bunk beds. However we did not have a patio or balcony which was disappointing. Kitchenette with microwave and small fridge and a bar sink. Room did not have blackout drapes and sink in bathroom did not drain. It’s ridiculous that you have to pay extra for the “waterpark” which is not kept up. Caution tape in multiple spots. Water in outdoor pool was ice cold. Needs a good cleaning and some TLC. Outdoor spa was the temp the pool should have been. $28 for a day pass per person is crazy when the pool is not even useable unless you want an ice bath. It was 90 degrees the day we were there so a working pool would have been nice.

Stones have fallen the outside of the building not been replace and some siding was missing. The waterfront restaurant refused to seat us near the water because some tables were not bused and they didn't have staff to clean them was their answer, even though employees were standing around, 14 tables were empty. so much for the waterfront. Would have been a great sunset.

Very disappointed in Bridges Bay Resort. We were expecting a two bedroom suite with a pull out couch. We had 2 bedrooms. No pull out couch. No staff on site ever smiled or was friendly. I don't think they cleaned the hallways the 3 days we were there. Same garbage on the floor all 3 days. When the kids were swimming we had to pay for 2 people who didn't swim. Just wanted to watch the kids have fun. We won't be back to this facility.

Check in was easy. Staff was polite. Room was funny shaped but the view was great. will be back to check out property amenities

The outdoor pool is quite cold. A little heat would go a long way. It’s barely warmer than the lake.

Loved the pool!

The restaurants were good. Loved the bar. We had an amazing bartender, Aspen. She was the highlight of the stay. The pool was DIRTY. Its almost like they dont have a bottom cleaner. The build up on the bottom of the pools deterred us from even using the pool. Overall, we wouldn't to back. But if we go back to okiboji, we would go to the restaurant and bar.

Rates seemed really high for our room, coffee machine was down for the most of our time there (really wish there would have been real creamer and tea/hot cocoa for the kids). Along those same lines being that we went here for a family trip it becomes incredibly difficulty and expensive when there is not any continental breakfast available. The pool was also very costly for a family of 5 to swim for a few hours at a time. Attached restaurants were also not the greatest food choices and much too expensive for the quality of food being offered. Our room had leftover trash from previous people, our bathtub was dirty as well, and the hallways were often dirty with crumbs and other items like toilet plungers, toilet paper, and trash that people would set outside their doors. We had some discrepancies with the purchase of our arm bands for swimming which was frustrating and never got resolved. We also spent over $100 on the arcade games split between our kids and walked away with 3 prizes that probably cost about $0.10 each and cards that we couldn’t use all of the credits or tokens on because the games required more credits than “4 remaining” and such. Our overall experience at okibojj itself was great but we will definitely considered staying somewhere else for a multitude of reasons in the future.

Amazing place for both adults and children. Lots to do, great food and places to eat. Nice indoor and outdoor pools. Comfortable room with nice beds and very clean.

It’s super dirty

The outdoor pool was also extremely cold—so cold that it really wasn’t enjoyable to swim in. Thankfully, the indoor pool was great, and the kids enjoyed that much more. Unfortunately, the cleanliness of our room was another major disappointment. There was dirt and grime on the walls and floors, and the ceiling fan had what looked like years of dust built up on it. The room definitely needed a much more thorough cleaning. We also had issues with the TVs not working the way they were supposed to, which added to the frustration. Overall, I think the resort has potential, especially for families, but there are definitely areas that need improvement. Being more upfront about the number of pool passes included with each room, improving room cleanliness and maintenance, and addressing the outdoor pool temperature would make a big difference. Okoboji itself is a beautiful area and a very nice place to visit. We enjoyed the town and our family time there.

Not the cleanest hotel and it is pretty rough around the edges. Needs updating and maintenance. Doors stick and are noisy. Rust in areas. Staff not that friendly as well.

It was a great place. Loved the entire experience.

The room, however, has a bad layout if you’re bringing children with pack n plays. The 1 Bedroom Condo room has a one way in, one way out door so you either have to put the babies in the living room with full light or be very quiet when trying to get out the door. The room was also very dirty and could use an update. I would definitely recommend Bridges Bay to others, especially families, but not the 1 bedroom condo. Bigger is needed.

Friendly staff

The staff: was never seen in my building. Dislikes: We noticed piles of towels and garbage bags outside of each of the rooms so immediately came to understand there would probably be no housekeeping. We went to the building where you check in and had to get our own towels to replenish used ones. Amenities: the Bogi Splash water park pool was great but the outdoor pool was overcrowded and was kind of dirty looking in the pool. We thought we had free passes for our family and only got 2. We asked what the best deal would be for 5 of us on day 1 and they said it’s all the same for everyone over 4. On day 2 I noticed a sign outside of the door as you go in that anyone 55+ got in with a discount of approximately $10. When we went on day 2 and asked about this they agreed that would have been a better deal and when we asked about getting a partial refund for day 1 they gave a run around of having to talk to a supervisor, then their credit card machine was not working properly to issue credit, then they would have someone call us. Day 3 we checked out with no call back. Day 4 I called and talked to 2 more people and one of them remembered the prior conversation and said she would have her mgr call us back. Day 6….nobody has returned a call. Poor customer service regarding this matter.

The room and resort are ok. We had 4 people but they would only give 2 passes to the water park. We just wanted to sit by the pool! Ridiculous for what they charge. There is not house cleaning and people are supposed to leave their trash outside the room which makes the hallway stink. The lady at check in was rude but the other staff were nice. Restaurant and bars closed around 9 while we were there. For the money I would stay elsewhere next time. “Third” bed was ridiculous as a bunk bed. It wasn’t made up and was too close to the ceiling for it to be functional. Only 1 wall unit but nothing in the second bedroom. Bed frame was broken or bad on lower bed.

It is a very family friendly complex. Staff was very helpful! The room had wrappers left from previous guests and a can was left on the balcony along with grass clippings. Bed quilt had a stain on it which staff immediately replaced.

Still one of favorite locations to escape to. Place is starting to show its age, but still location location location

The rooms are in need of updating and the water park was not easy to gain access