Embassy Suites by Hilton Crystal City National Airport

Everything

The hotel was nice, rooms were spacious. I would definitely stay here again next time we come to DC. The airport shuttle was a huge benefit. The hotel was within a 10 min walk to a metro station which made it very convenient.

I fell in the shower from the shower floor being extremely slippery. I was the first tp take a shower out of our group. I had to put a bathmat on the floor for traction. I ended up with a bruise on my shin. I spoke to management who took my information and said that someone from Hilton's corporate office would contact me and I still haven't heard anything. The incident happend on August 1, 2026. I am very disapppinted with the response.from Hilton. This is all coupled with the unsavory smell in the rooma and dark decor.

Staying here at Embassy Suites, Arlington was wonderful. The staff were great. Special thanks to Helen, Fln, and Seth at Embassy for making us feel like family. Thanks you all for going the extra miles for meeting our needs, from wherever needed for the room, check in / out, and transportation needs (Zez), they made it happen. Thanks to the manager for sharing the family feelings ❤️❤️❤️with us - A Home away from Home. A place where guests become friends and then, family.

The room for nice and comfortable and plenty of space. The staff was very friendly.

Very nice hotel

Very clean and good location

The staff are great. Love the quality of internet content and the happy hour.

Great location. Excellent staff.

When we checked in Alexis was very helpful and courteous. She explained everything to us and made sure we were well taken care of. Live that there is an airport shuttle available too.

Our flight was canceled twice-stressful situation. Seth at the front desk was phenomenal! He took care of my husband and I! Sometimes good Customer service is hard to come by these days; after working with Seth, he has given me hope that there are people who take pride in their roles and he took a lemon situation and made lemonade! Thanks Seth! Much appreciated!

Great experience and location, would go again

Very clean hotel with lots of dining around. Breakfast is top tier

Stay was great. Front desk took care of me and my daughter when we arrived early to check in. Food was great.

Très bien

Yes everything was wonderful. Will definitely be coming back.

I called around 3pm asking if there is anyway I can do a 30min early check in and was told that due to the hotel being fully booked it wasn't possible. That they need to have my room ready. I went to eat before arriving to the hotel at 5pm. The room was ready, but when I went in the room there was no shampoo or towels. I noticed this when I went ti shower, so it was a huge inconvenience. At night arpund 2am there was a huge fight/ruckus on the 3rd floor and I could hear it on the 7th floor. Which than turned into a brawl and loud argument on the parking lot. It was 3am and they still was there. I called the lobby 3 times and spoke to someone at last attempt. I asked to call the police because it woke up my children and couldn't go back to sleep until around 530am. And for the cherry on top, 3 African American teenage or older banged on my door 2 times. Two holding the elevator doors and one running and banging on the door. Which scared my children. I asked the manager if they can look into it, or see the camaras or investigate. I was answered his engineering department needed to see the footage on the first floor and it will take a couple of days. But he couldnt do anything about it. And just waived my stay. I didnt care about paying the stay but due to these events it made my stay experience horrible and traumatizing for my young children ages 3 and 6. They are traumatized and I will consult with my attorney to seek legal actions because I felt brushed off after they comp the stay and didnt show empathy or try to see what was going on. I choose this hotel because it is a good location, great space but I would have rather went somewhere else that has better control of its guest, of situations that got escalated to fights and conflict and works with the guest to resolve the issue. Plain and simple it was a terrible experience and I doubt I will ever be back here.

We enjoyed our stay here. The staff was kind and helpful, the rooms were very comfortable, and the location was close to everything.

Clean and spacious rooms and good amenities

Cleanliness, knowledgeable staff and value. Parking should be included.