Candlewood Suites Appleton by IHG

Always a great stay.

Very friendly and accommodating desk clerk!

The room was dirty. Hair on the sink. Crumbs behind the bedside table. The coffee pot was dirty. The front desk staff was rude. The bath fan did not work so the whole room was moist. And at 4 am we were woken up by a barking dog. Never stay here again.

Staff was great, room was clean and quiet, location was safe.

Great property for an extended stay!

Clean and roomy

Great room. I enjoyed having separate rooms almost like a one bedroom apartment. My only regret was not staying longer.

The start was great and the facility was very well maintained

We would have liked to have a second set of towels on the bathroom. The coffee was great and the coffee maker was adequate. It’s nice to have an apartment size refrigerator. The AC wall unit was fairly quiet and kept the room at it’s set temperature.

Very comfortable room.

Price was affordable Staff was friendly Nothing

It was more like an extended stay facility and not so much like the average hotel. The icemaker is in the refrigerator or other than a big machine down the hall. The bed was a bit too close to the wall, but other than that, the room was comfortable.

Spoke with Tyler to let him know that my arrival time was was later than I thought. He was extremely helpful and when I got there, I believe his name was Tim was there and he was extremely pleasant and helpful

The staff was great, it’s very close to the airport and the entire place was very clean. Everything was great. Nothing to not like.

We asked for an early check in. When we arrived, we were told they would call us when our room was available. We went to lunch, came back and still not ready. Ending up getting ready for event in the lobby and having access to our room an hour after regular check in time.

Main issue was that the room smelled terrible

Location

As soon as I checked in and entered my room, I could smell something musty. Making it worse, I had reserved a king and instead there were two queens. I went to the front desk and asked for a different room. He told me they were all sold out. I told him I’m not staying in a room with a musty smell. Told him I was going to ask hotels.com for a refund, he agreed that was warranted, and then I left and went somewhere else. Unfortunately, hotels.com and Candlewood are making the process unnecessarily complicated just to get my refund.

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Clean. Friendly staff. Nice shower.